THE SOLUTION
Description
h2desk is the perfect solution for providing online support to your customers. From small businesses to larger corporations, h2desk gives you the power and control you need to simplify communication with your clients - you'll save time and money. Features
Server Requirements
You can test drive a live demo of h2desk.
h2desk is the perfect solution for providing online support to your customers. From small businesses to larger corporations, h2desk gives you the power and control you need to simplify communication with your clients - you'll save time and money. Features
- h2desk is so easy to use and install, you can begin using it within minutes.
- Customers can create tickets without having to go through a painful account creation process.
- Customers can also optionally create a user account to keep track of their tickets and contact information.
- Staff members can create an unlimited number of departments, each with their own custom fields, powerful auto-replies, and assigned staff personnel.
- Support tickets can be created through a simple web interface and be imported from POP3 email accounts.
- Powerful built-in knowledge base system allows your customers to find answers to common problems.
- User management system allows staff to create new customer and staff accounts, modify help desk permissions, and view user statistics.
- Easily customize the look and feel of the help desk by editing style sheets and template files. Edit all emails sent out by the help desk.
- Generate extensive statistics for departments, users, peak usage times, and more.
- View the complete feature list.
- PHP 4 or later
- MySQL 3.23 or later
- ionCube encoder (included)
You can test drive a live demo of h2desk.
Copyright 2007 Heathco Software
All rights reserved.
All rights reserved.